Genesys

Genesys connection helps Infoveave connect with the Genesys dataserver API to retrieve data for reporting, analytics, and workflow automation.

Adding a Genesys Connection

To create a new Genesys connection:

1. Go to Administration > Connections
2. Click New Connection and select Genesys from the available connectors
3. In the New Genesys Connection form, provide the required configuration details

Connection Parameters

When setting up a Genesys connection, you need to provide the following details:

Field	Description
Name	A unique name to identify your Genesys connection
Auth Request Type	The request method used for authentication (GET, POST, etc.)
Auth URL	The authentication endpoint URL for the Genesys API
Client ID	Your Genesys client identifier used for authentication
Client Secret	Your Genesys secret key required for API authentication

Authentication Configuration

Configure how Infoveave should authenticate with the Genesys API:

• Add Auth Headers: Add required headers for authentication
• Add Auth Form Data: Include credentials or parameters that must be sent as form data

Use these fields to set up the correct authentication format as mandated by your Genesys environment.

Steps to Validate and Save

1. After configuring your Genesys connection parameters, click Validate to verify the connection
2. If validation succeeds, click Save to store the connection
3. You can now use the Genesys connection as a datasource in your Infoveave workflows and dashboards

Example Use Cases

With a Genesys connection configured, you can:

• Build dashboards that display call center performance metrics
• Retrieve queue, interaction, and agent data for reporting
• Monitor real-time or historical customer interactions
• Automate workflows based on Genesys events
• Combine Genesys metrics with CRM, ticketing, or business datasets
• Create unified analytics across different business communication channels