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Genesys

Description

This activity interacts with Genesys for customer experience and contact center solutions.

Input

Data

Output

Data

Configuration Fields

  • Connection Configuration options for the authentication session for Genesys API (e.g., API key, OAuth token).
  • Base Url Base URL for making requests to the Genesys API (e.g., live or sandbox environment).
  • Query Query string parameters for refining the request (e.g., filtering contact center data, agent performance).
  • Data for Time range or period for which data should be retrieved (e.g., “last 7 days”).
  • Start date Start date for the data retrieval operation when a date range is selected (e.g., “2025-01-01”).
  • End date End date for the data retrieval operation when a date range is selected (e.g., “2025-01-31”).

Sample Input

Not Applicable

Sample Configuration

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Sample Output

Data From Genesys