HubSpot Ticket

Description

The HubSpot Ticket activity allows you to manage customer support tickets within HubSpot CRM through your workflow. You can retrieve, create, update, or delete tickets individually or in bulk using mapped data. This enables seamless integration between support channels and HubSpot.

Use this activity to:

• Get – Retrieve a ticket by ID
• Get All – List all tickets
• Create – Add a new support ticket
• Create Many – Create multiple tickets using mapped input data
• Update – Modify a ticket
• Delete – Remove a ticket by ID

Use Case: Support emails downloaded via Email Download activity can trigger the creation of new tickets using the HubSpot Ticket activity. Fields like priority or owner can be mapped based on the email subject using Custom Mapping or Filter On Formula. Once created, workflows can notify agents using Notification and monitor SLA breaches via TargetThreshold

Input

• Data – Required for Create, Create Many, and Update operations.

Output

Output Type	Format	Description
Data	JSON	Returned ticket record(s)

Configuration Fields

Field Name	Description
Connection	HubSpot connection for authentication. Required.
Operation	One of: Get Get All Create Create Many Update Delete
Id	Required for Get, Update, and Delete. Refers to the HubSpot Ticket ID.
Name	Ticket subject. Required for Create/Update.
Pipeline	Ticket pipeline. Required.
Stage	Ticket stage within pipeline. Required.
Description	Description or body of the ticket. Optional.
Source Type	Ticket source (e.g., CHAT, EMAIL, FORM, PHONE). Optional.
Owner Name	HubSpot owner ID. Optional.
Priority	Ticket priority (LOW, MEDIUM, HIGH). Optional.
Resolution	Resolution details or final outcome. Optional.
Additional Fields	Custom-defined ticket fields in HubSpot. Optional.
Fields Mapping	Used for Create Many. Maps input data fields to ticket fields.
Additional Fields Mapping	Maps input data to custom fields in Create Many.

Sample Input

Operation	Required Fields	Example Input
Get	Id	Id 123456789
Get All	None	(No input required)
Create	Name, Pipeline, Stage	Name Login Error Pipeline support Stage new
Update	Id, Name, Pipeline, Stage	Id 123456789 Name Updated Subject Pipeline support Stage open
Delete	Id	Id 123456789
Create Many	Fields Mapping	Name [TicketTitle] Pipeline [Pipeline] Stage [Stage]

For Create Many, values like [TicketTitle], [Pipeline] should match data field names from the previous step.

Sample Configuration

Field	Value
connection.id	hubspot-conn-001
connection.name	Support CRM
operation	CreateMany
fieldsMapping	Name → TicketTitle Pipeline → Pipeline Stage → Stage

Sample Output

Id	Name	Priority	Stage	Created Time	Modified Time
00123456	Login Issue	HIGH	New	2024-06-15T10:00:00Z	2024-06-15T12:00:00Z
00123457	Payment Failed	MEDIUM	Open	2024-06-16T09:30:00Z	2024-06-16T11:45:00Z